Hitech manages more than 70 condominiums across Mexico. Each one running requests, bookings, assemblies, and billing at the same time.
Hitech manages the software behind more than 70 condominiums in Mexico, covering resident requests, common-area bookings, assembly organization, and accounts receivable and payable for every property. At that scale, the operational load fell on a human team that had to be available to residents across dozens of different buildings, often outside business hours, whenever a complaint, a maintenance request, or a billing question came up.
Before automating, every request depended on someone from the admin team being available to receive it, log it, and follow up, which meant inconsistent response times across properties, and an operational load that grew in direct proportion to every new building Hitech added to its portfolio.
Followfy deployed an AI Property Administrator Agent operating directly inside Hitech's management software, covering the core administrative functions of every condominium:
The Agent receives and manages maintenance requests, complaints, and common procedures, without residents waiting for the admin team to be available.
Manages availability and booking confirmation directly, removing the manual back-and-forth between resident and administration.
Supports the organization and communication around owner assemblies, a process that normally requires intense coordination with dozens of residents at once.
The Agent follows up on maintenance-fee collection and vendor payments for every property, keeping this critical part of the operation current without constant manual review.
With the AI Agent running inside Hitech's software, resident service across 70+ condominiums no longer depends on human admin availability. Requests, bookings, and billing get handled consistently regardless of the time of day or how many properties are active at once, letting Hitech keep adding properties to its portfolio without operational load growing at the same rate.
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