Privacy Policy

Who we are

Followfy ("Followfy", "we", "us", "our") provides AI Agents that work inside the CRM and tools our Customers already use. Followfy is operated by its legal entity Dora María Gámez Fuentevilla, RFC GAFD920222K39, from its headquarters at Versalles 169 5C, Valle de San Ángel, San Pedro Garza García, NL 66290, Mexico. Followfy also has a U.S. office at 313 N Plankinton Ave Ste 211, Milwaukee, WI 53203. Contact: [email protected].

This Privacy Policy applies to followfy.co, realestate.followfy.co and every other Followfy website, form, chat, booking calendar and text message program. It explains how we collect, use, share and protect personal information.

Information we collect

• Information you give us: name, email address, mobile phone number, company and any message you send through our forms, chat or booking calendar.
• SMS consent information: which text message consents you gave (account and demo notifications, and separately, marketing), and the date, time and page where you gave them.
• Information from your use of our services: records, conversations and activity that our Customers connect to their AI Agents.
• Technical information: IP address, browser type, device information, pages visited and cookies used to run and improve the site.

How we use information

• To answer your inquiry, schedule demos and send appointment reminders.
• To send the text messages you agreed to receive: account and demo notifications (demo scheduling, appointment reminders, follow ups on your inquiry and customer support) and, only if you separately agreed, marketing messages (product updates, offers and event invitations).
• To provide, maintain and improve our AI Agents and services.
• To keep our services secure, prevent fraud and comply with the law.

How we share information

We do not sell personal information. We share it only with service providers that help us run our services (such as hosting, CRM, messaging and AI model providers) under confidentiality obligations, when required by law, or with your consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messages (SMS)

If you agree to receive text messages from Followfy, we use your mobile number only for the Followfy Notifications program described in our SMS Terms. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help. Agreeing to receive text messages is not a condition of any purchase.

Customer data

When a Customer connects their tools to Followfy, we process that data on the Customer's behalf and only to provide the service. The Customer controls that data and is responsible for having the right to share it with us.

How long we keep information

We keep personal information only as long as needed for the purposes described in this policy: while your inquiry or business relationship with us is active, and afterwards only as long as required by law, to resolve disputes or to enforce our agreements. If you reply STOP, we keep a record of your opt out so we do not text you again. When information is no longer needed, we delete or anonymize it.

Security

We use reasonable technical and organizational measures to protect personal information against loss, misuse and unauthorized access.

Your rights

Depending on where you live, you may have the right to access, correct, delete or limit the use of your personal information, to withdraw your consent, and to object to certain uses, including rights under U.S. state privacy laws and Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (ARCO rights). To exercise any of these rights, email [email protected]. We will respond within the time required by applicable law. You can stop text messages at any time by replying STOP.

Children

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy. The date at the top shows the latest version.

Contact us

Followfy
Legal entity: Dora María Gámez Fuentevilla, RFC GAFD920222K39
Headquarters (Monterrey, Mexico): Versalles 169 5C, Valle de San Ángel, San Pedro Garza García, NL 66290, Mexico
U.S. Office: 313 N Plankinton Ave Ste 211, Milwaukee, WI 53203
Email: [email protected]
Phone: +52 81 1212 0505